UNICEF - United Nations Children’s Fund

Frequently Asked Questions

What’s happening in Yemen?

More than five years since the conflict began, Yemen remains the worst humanitarian crisis in the world, with 24.3 million people – 80 per cent of the total population – in need of humanitarian assistance. The conflict has left 3.6 million people, including 2 million children, internally displaced, and 422,000 people are now migrants and asylum seekers. Humanitarian access in Yemen remains constrained due to the escalation of the armed conflict and increasing bureaucratic impediments that are hampering the work of UNICEF and partners across the country. 

Since the conflict escalated in March 2015, the country has become a living hell for the country’s children. Now, with COVID-19 spreading, Yemen is facing an emergency within an emergency. Sanitation and clean water are in short supply. Only half of health facilities are functioning, and many that remain operational lack basic equipment like masks and gloves, let alone oxygen and other essential supplies to treat the coronavirus. Many health workers are receiving no salaries or incentives.

How is the crisis affecting Yemeni children?

Children continue to be killed and maimed in the conflict, while the damage and closure of schools and hospitals has disrupted access to education and health services, leaving children even more vulnerable and robbing them of their futures.

In 2020, fighting erupted along new front-lines. Children are the primary victims of the war: nearly 3,200 have been killed, over 5,700 have been injured and nearly 3,500 have been recruited into armed forces and groups.

Meanwhile, nearly 2.3 million children under the age of five in Yemen are projected to suffer from acute malnutrition in 2021, according to an analysis in February. Of these, 400,000 are expected to suffer from severe acute malnutrition and could die if they do not receive urgent treatment.

A dangerous combination of factors, driven by conflict and economic decline and now exacerbated by COVID-19, have compounded the dire situation for Yemen’s youngest children.

What is UNICEF doing to help Yemeni children?

UNICEF is on the ground across Yemen to save children’s lives, to help them cope with the impact of conflict, and to help them to recover and resume their childhoods.

We are helping treat severe acute malnutrition in children by providing essential therapeutic food and medical supplies.

As part of its response to the coronavirus pandemic, UNICEF has shipped crucial personal protective equipment needed by frontline workers and has continued to provide risk communication and community engagement activities.

Children are also being helped with victim assistance and education on mines and explosive remnants of war. Meanwhile, UNICEF and partners are rehabilitating damaged schools and establishing safe learning spaces. Read more about UNICEF’s work and results in the country.

Why should I donate to UNICEF and where does my donation go?

Your donation and contribution to UNICEF is vital to help a child in need be it in Malaysia or globally.

UNICEF works in over 190 countries and territories to promote and protect the rights of children. When you donate to UNICEF, you contribute to their well-being through programmes that help children survive and thrive to adulthood, providing essential medicines, nutrition, vaccines, educational, health and emergency supplies. As a leading organisation working for children, UNICEF also uses its global influence to advocate for the long-term needs of children and women around the world. Because UNICEF is not funded by the United Nations, we depend entirely on regular donations to continue making positive changes for children in Malaysia and around the world.

Together, with your help, we can improve the lives of children in need today.

When I donate to UNICEF, is it tax deductible in Malaysia?

Yes, when you donate to UNICEF, you get to enjoy tax exemption benefits from the Inland Revenue Board of Malaysia (LHDN) for donations of RM50 and above, as according to section 44(6) of the Income tax Act 1967, Malaysia.

How can I donate to UNICEF Malaysia on a monthly basis?

There are 3 methods that you can choose from to donate: Through credit card, debit card or via auto-debit from a Maybank (MBB) account. 
(Note: Donation method via cheque is ONLY accepted when the donors prefer NOT to donate through their credit cards or MBB bank account)

When I donate to UNICEF Malaysia, how does it get deducted monthly?

After you make your initial UNICEF donation, future donations will be automatically charged to your credit card or deducted monthly from your bank account. For example, if you choose to donate monthly an amount of RM100 today, your next donation of RM100 will be automatically charged to your account in exactly one month to the day, and each subsequent month thereafter. 

Why does the programme have monthly donation schemes?

A monthly UNICEF donation provides steady and cost-effective source of income. As our country programmes are long-term and permanent, each month you donate allows us to focus on teaching, encouraging and mentoring local communities to build local capacity and help their own children. It also allows us to focus on strategic long-term goals in order to provide permanent solutions to ongoing worldwide difficulties for children. 
Because monthly donations to UNICEF Malaysia are processed automatically, this helps to reduce our administrative costs - which allows us to spend more on programmes for children.

Can I make a one-time donation to UNICEF Malaysia?

Yes, you can donate one-time and any amount is greatly appreciated. However, we encourage a monthly donation as it enables us to plan effectively in our upcoming work for children; knowing that we have the funds in hand to invest in long-term solutions and making a positive impact for children.

What happens to the UNICEF donations raised?

As stewards for the world's most vulnerable children, we believe it is our responsibility to use every Ringgit received from our donors wisely. Your UNICEF donation goes directly towards the mission of our organization, including programme services and engaging the public. For more information, kindly refer to UNICEF Malaysia Annual Report 2021.

How is UNICEF Malaysia funded and how much of UNICEF’s donations goes to children?

Although part of the United Nations (UN) system, UNICEF does not receive any funding from the UN. All the funding UNICEF receives is provided by voluntary contributions from governments, private individuals and businesses from around the world, as well as foundations and the general public.

For every 1 Ringgit you donate to UNICEF, about 80 sen goes to helping save and transform children’s lives. We spend about 20 sen on policy, management, administration and reinvestment.

Your contribution helps support the provision of essential medicines, vaccines, educational, health and emergency supplies to help children in Malaysia and globally survive and thrive to adulthood. UNICEF also uses its global influence to advocate for the long-term needs of children and women around the world.

How many years am I pledging to donate for?

When you donate to UNICEF Malaysia, you are in total control of your own giving. You can change your gift at any time. UNICEF Malaysia would like to encourage you to give for as long as possible, as this way you can make more of a difference to the lives of children.

What do I get in return when I donate?

You will receive regular updates on how your UNICEF donation is being spent to help the children of Malaysia and around the world. You can join donor-exclusive events and activities organized by UNICEF Malaysia.

If you are a monthly donor, you are also eligible for tax exemption for your donation to UNICEF, which is expected to be received in the first quarter of every year.

If you are a one-time donor, you will receive a donation receipt from UNICEF for every donation you make. For every donation of RM50 and above, it is also tax exempt under Section 44(6) of the Income Tax Act 1967.

Will my credit card and bank account information remain confidential?

UNICEF Malaysia adheres to a strict policy regarding donor privacy. Your personal information will be dealt with the utmost confidentiality within the Personal Data Protection Act (PDPA). You can contact the Donor Services team on 1300 300 010 (9.00am - 5.30pm) or email donorcare@unicef.my for more information.

How do I make changes to my monthly UNICEF donation?

Every Ringgit is crucial to carry out the important work we do for children and we hope to get your vital support. However, should you ever need to stop your UNICEF donation, all you have to do is contact us through the contact details provided below. Please allow a maximum of 30 days for the termination of auto debit, debit card or credit card arrangements to take effect. Our contact details can be found below:

UNICEF Malaysia  
United Nations Children’s Fund, 
Menara PJH, Level 10, No. 2, 
Jalan Tun Abdul Razak, Precinct 2, 
62100, Putrajaya, Malaysia. 

Donor Services Hotline: 1300 300 010 
Fax: +603 2093 0582 
Email: donorcare@unicef.my
Contact: Donor Services Team 
Office hours: Monday - Friday; 9.00 a.m. - 5:30 p.m.

Are there other ways to sign up and donate to UNICEF’s monthly donation programme?

Yes, you can download the form from the donation page and submit it to us via mail/fax or to the address below. Please make all cheques payable to UNICEF. You can also sign up as a UNICEF monthly donor via our Face-to-Face Fundraising Programme.

Our contact details can be found below:

UNICEF Malaysia
United Nations Children’s Fund,
Menara PJH, Level 10, No. 2,
Jalan Tun Abdul Razak, Precinct 2,
62100, Putrajaya, Malaysia.

Donor Services Hotline: 1300 300 010
Fax: +603 2093 0582
Email: donorcare@unicef.my
Contact: Donor Services Team
Office hours: Monday - Friday; 9.00 a.m. - 5:30 p.m.

How do I change my address and bank details?

Please let us know as soon as you move, or if your bank details change for any reason. When doing this, we advise you not to email any bank details as we cannot guarantee security. Please call UNICEF Malaysia’s Donor Hotline at 1300 300 010 – they will be happy to amend your donations details.

What are other ways that I can donate to UNICEF?

There are number of ways you can donate to UNICEF. One of them is to inspire your social circle to contribute to the future of children. Get your family members, relatives, friends, colleagues, hobby interest groups involved and donate to UNICEF via SimplyGiving. Check out the fundraising guide here.

Besides, you can donate via a Tribute Gift to honour yourself or someone special by celebrating special occasions such as birthdays, graduations, wedding anniversaries, job promotions, retirement, newborn babies and so much more.

Furthermore, you can also choose to leave a gift in your will to support UNICEF's work on building a better world for children. Your legacy giving can help transform the lives of many children today and tomorrow.

What is the importance of my donation to UNICEF?

By making a donation to UNICEF, you really are making a difference to children's lives. 

With your donation, you are working together with UNICEF for the survival, protection and development of children in Malaysia and more than 190 countries all around the world. As an established international organization, UNICEF has good systems and are able to fully utilise your donation to really help a child in need, not only in Malaysia but other countries around the world where it is harder to reach.  We ensure more of the world's children are vaccinated, educated and protected than any other organisation. 

We get things done. And we're not going to stop until the world is a safe place for all our children.

Is UNICEF a charitable organization in Malaysia? What is UNICEF doing?

No, UNICEF’s work is funded entirely through the voluntary contributions and support of public and our partners in government, civil society and the private sector. 

A core area of UNICEF work is on humanitarian action, where UNICEF is spending vast amount of resources to ensure that children in emergency contexts have an opportunity to survive and thrive.

As part of its Humanitarian Action for Children 2022 appeal, UNICEF plans to reach:

- 7.2 million children with treatment for severe acute malnutrition;
- 62.1 million children with measles vaccinations;
- 53.4 million people with access to safe water for drinking and domestic needs;
- 27.9 million children and caregivers with access to mental health and psychosocial support;
- 21.3 million children and women with access to gender-based violence risk mitigation, prevention or response interventions;
- 51.9 million people with safe and accessible channels to report sexual exploitation and abuse by aid workers;
- 77.1 million children with formal or non-formal education, including early learning; and
- 23.6 million households with cash assistance.